Return policy
At Tech-Nestle, customer satisfaction is important to us. However, due to the nature of our products and logistics, we follow a strict no-return policy except in the case of factory-damaged items.
Accepted Returns: Factory-Damaged Products Only
We only accept returns under the following condition:
The product received is clearly damaged due to a manufacturing defect.
To be eligible for a return:
- You must notify us within 48 hours of receiving the product.
- You must provide clear photos or video evidence showing the damage.
- The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
How to Report a Damaged Product
1. Contact our support team at [info@tech-nestle.com] within 48 hours.
2. Include your order number, a description of the damage, and photo/video evidence.
3. Our team will review the case and notify you if your return is approved.
If approved, we will offer: A replacement (if available), or A full refund.
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect order made by customer
- Products damaged due to misuse, shipping mishandling, or external factors after delivery
By completing your purchase, you agree to this policy.
For any questions, please contact us at [info@tech-nestle.com].